Overview

At Big Winns, we are committed to delivering high-quality services, including visa consultancy, coaching, and training programs. This policy outlines the terms under which refunds or cancellations are permitted for purchases made via https://bigwinns.in.

Eligibility for Refunds

Refunds may be issued in the following cases:

Service Non-Delivery: If the promised service is not delivered due to an issue on our end.

Cancellation by Us: If we cancel the service due to unforeseen circumstances.

Technical Errors: If a payment is duplicated or made in error due to a technical fault.

Non-Refundable Situations

Refunds will not be provided in cases such as:

Services already delivered or partially completed.

Delays caused by the client (e.g., missing documents, incomplete forms).

Change of mind after booking a service.

Failure to attend scheduled coaching sessions or assessments.

Refund Process

Request Submission: Email us at info@bigwinns.in within 7 days of payment. Include your name, contact number, transaction ID, and reason for refund.

Evaluation: We will review your request within 5 business days.

Outcome: You will be notified of the approval or denial via email.

Reversal: If approved, refunds will be processed within 7 business days to the original payment method.

Cancellation Policy

Client-Initiated Cancellations:
To cancel a booked service (e.g., visa appointment, coaching batch), notify us at least 48 hours in advance. Cancellations after this period may incur a fee of up to 20% of the total amount.

Cancellations by Us:
If Big Winns cancels the service, you will receive a full refund or may choose to reschedule without any extra cost.

Contact Us

For all refund or cancellation-related queries, please reach out to:
Email: info@bigwinns.in
Phone: +91-9898333653